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Returns Policy

Returns & Exchanges

In the unlikely event that you are dissatisfied with your product, please let Castle Davitt Furniture know immediately.

Faulty Items 

For large bulky items (which we deliver): If your items are found to be faulty or not as described, then on delivery please inform the Castle Davitt Furniture driver. Alternatively, call us at 094-9023185 and we will arrange to pick up of the faulty item. Faults should be reported within a maximum of 2 days after receiving your delivery or collection from our showroom.

For regular-sized items: If your items are found to be faulty or not as described, please notify us as soon as possible by emailing website@castledavitt.com (with pictures of the damage) or by reporting it to us on 094 9023185. Faults should be reported within a maximum of 2 days after receiving your delivery. When faults occur, you will be required to return the item to us by AnPost using your local Post Office. You will receive a free prepaid returns label from us which we will send to you via email. 

Change of Mind

If you are unsure about a purchase or changed your mind, a store credit can be issued against orders returned within 14 days. It is your responsibility to return the item(s) to one of our Stores. Please ensure you include your details with the order number and explaining why you have returned the item.
If you require us to arrange a collection for you:

  1. For large bulky items, a charge of between €50 to €100 will be made to cover the cost of collecting and returning the items, depending on product size and your location.
  2. For regular size items, a collection charge of €30 will be deducted from the cost of the item and collection will be made by our Courier.

Castle Davitt Furniture cannot accept products back when it is out of the original packaging or the seals are broken.

Following the cancellation of your order and the safe return to the item, an inspection will be carried out and any credit owed will be authorised or refunded, usually within 14 days.

Packaging

Goods need to be in their original packaging and in pristine condition for resale. In the case of larger bulky items, a 20% restocking fee will be applied. For special order items (non-stock products) cancellation of an order is not permitted. Please note mattresses once opened cannot be returned for hygiene reasons.

Exceptions

Floor model/display models are sold as seen and no refunds will be issued on these goods. Mattresses once received cannot be returned for hygiene reasons.

Castle Davitt Furniture will provide all customers with measurements, however, it’s ultimately the customer responsibility to ensure the goods will fit in the intended space. In the instance where a product is custom ordered, Castle Davitt Furniture will not accept returns unless there is a genuine fault.

Contact Us

If you require further help, contact our Customer Service Team on 094 9023 185 or by emailing info@castledavitt.ie.

For more information or queries contact

Mayo Location

Unit 6, Castlebar Retail Business Park
Breaffy Road
Castlebar
Co. Mayo
F23 CD58

Phone 094 9023 185
Email info@castledavitt.ie

Sligo Location

Unit 11, Sligo Retail Park
Carraroe
Co. Sligo
F91 VX89

Phone 071 91 608 95
Email info@castledavitt.ie

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