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Returns Policy

Returns & Exchanges

In the unlikely event that you are dissatisfied with your product, please let Castle Davitt Furniture know immediately. If your items are found to be faulty or not as described, on our website, on delivery please inform the Castle Davitt Furniture driver. Alternatively, give us a call on the contact number 094-9023185 and we will arrange pick up of the faulty item. Faults should be reported within a maximum 3 day period of your delivery or collection date.

If you are unsure about a purchase or change your mind, a store credit can be issued against orders returned within 7 days. It is your responsibility to return the item(s) to one of our Stores. If you need us to arrange a collection, a charge of €50 to €100 will be made to cover the cost of collecting and returning the items depending on product size and your location.

Smaller goods need to be in their original packaging and in pristine condition for resale. It is your responsibility to return the item(s) to one of our stores. In the case of larger items, a 20% restocking fee will be applied. For special order items (non-stock products) cancellation of an order is not permitted. Please note mattresses once opened cannot be returned for hygiene reasons.

Following the cancellation of your order and your product(s) safe return to one of our locations listed above, an inspection will be carried out and any monies owed will be refunded to the payment method used during your original transaction with us, usually within 14 days.

Castle Davitt Furniture can not accept products back where a product is out of its original packaging or the seals are broken.

Floor model/display models are sold as seen and no refunds will be issued on these goods. Full payment will be required to secure these goods and associated delivery costs will be applied. Delivery cost for standard items is €50 however this can vary depending on the item(s).

Castle Davitt Furniture will provide all customers with measurements, however, it’s ultimately the customer responsibility to ensure the goods will fit in the intended space. In the instance where a product is custom ordered, Castle Davitt Furniture will not accept return unless there is a genuine fault.

For more information or queries contact

Mayo Location

Unit 6, Castlebar Retail Business Park
Breaffy Road
Castlebar
Co. Mayo
F23 CD58

Phone 094 9023 185
Email info@castledavitt.ie

Sligo Location

Unit 11, Sligo Retail Park
Carraroe
Co. Sligo
F91 VX89

Phone 071 91 608 95
Email info@castledavitt.ie

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