Returns and Exchanges
We hope you are happy with your purchase from Castle Davitt Furniture, but should you wish to return an item* either because of a change of mind or due to an issue with the product we will try and make the returns process as easy as possible for you.
Please note * Terms & Conditions below apply to online orders only. For orders placed in-store, please refer to the terms & conditions provided with your order. Further information can be found here.
Some restrictions apply – for hygiene reasons, we are unable to offer returns, refunds or exchange on mattresses, pillows or bedding.
Change of mind – Applies to online orders only
- Before returning an item, you must contact our customer service team by email at help@castledavitt.com. In your email, please ensure you include your details and the order number.
- Once you receive confirmation the return has been approved, it is your responsibility to return the item(s) to one of our stores. Please ensure your return is sent back in the original packaging and condition it was sent, and include your details with the order number. Otherwise regretfully your return will not be accepted.
- Purchases must be returned within 14 days of you receiving the item.
- In the case of large bulky items, a 30% restocking fee will apply.
- If you require us to arrange collection of approved returns of your large bulky items, please contact the Customer Service Team by email on help@castledavitt.com and they will arrange a collection from you. A collection charge of between €50.00 to €100.00 will apply, depending on your product size and location.
- For approved returns of small items, please return your order completing all necessary details requested. Small items can be returned in the following ways.
- Return to any Castle Davitt Furniture store for free - a list of our stores can be found on our website.
- Return by a postal service of your choice at your cost. Please post to: Castle Davitt Furniture, Unit 6 Castlebar Retail Park, Breaffy Road, Castlebar, Mayo F23 CD58. For your own reassurance we advise you to obtain proof of delivery.
- Castle Davitt Furniture cannot accept products back when it is out of the original packaging or the seals are broken.
- Following the cancellation of your order and the safe return to the item, an inspection will be carried out and any credit owed will be authorised or refunded, usually within 14 days.
- If the item has not been returned in fully saleable condition, we reserve the right to refuse a refund on the item, or to deduct up to 50% of the original selling price from the refund amount.
- We do not exchange parcel items, please return your parcel item and purchase your new item separately.
Faulty / Damaged items – Applies to online orders only
We make every effort to select and sell products of the highest quality and to deliver them to you in perfect condition.
We recommend that you check your order as soon as it is delivered as this helps to avoid any doubt for items damaged in transit. For furniture deliveries we will ask you to sign a form confirming that the item was received in good condition.
If your item does prove to be faulty or damaged, this should be reported within a maximum of 2 days after receiving your delivery or collection from our showroom.
Please do so by contacting our Customer Service team by email on help@castledavitt.com
In your email, please ensure you include your details with the order number and explain the fault with the item, images of the full product, images of the fault, images of the packaging and a picture of the batch label.
The team will discuss options with you which might include:
- arranging for a technician to attempt to fix the fault
- an exchange
- a return and refund
Cancelling an Order – Applies to online orders only
You may cancel an order at any point prior to delivery*. If we have not already despatched the order you will be refunded in full. If, however, we have already despatched the order you will not be refunded for the delivery charge and you will be responsible for any return postage. We will not provide refunds for delivery or for any other associated costs borne by you under any circumstances.
Please note* Cancellations are not accepted on items mentioned in the exceptions section below.
We reserve the right to cancel your order if:
- We have insufficient stock to deliver the goods you have ordered;
- We do not deliver to your area;
- The manufacturer has discontinued the goods.
- Your order contains a product identified as having a pricing or product description error
Exceptions – Applies to online orders only
Castle Davitt Furniture will provide all customers with measurements, however, it’s ultimately the customer responsibility to ensure the goods will fit in the intended space.
The 14-day right of withdrawal does not apply to goods made to a consumer's specifications, clearly personalised, or for health and hygiene reasons as provided under the EU Consumer Rights Directive and the Consumer Rights Act 2022.
The following items are not eligible for cancellation, return, or exchange once an order has been placed:
- Bespoke and custom-made sofas, chairs, sofa beds and footstools — including any item built to your chosen fabric, materials, configuration, or dimensions.
- Made-to-order dining tables — including any item built to your chosen fabric, materials, configuration, or dimensions.
- Made-to-order dining chairs, counter stools and bar stools - including any item built to your chosen fabric, materials, configuration, or dimensions.
- Made-to-order beds and headboards — including any item built to your chosen fabric, materials, configuration, or dimensions.
- Any furniture or item crafted or tailored specifically to your requirements.
- Special orders — items not held in standard stock that are ordered on your behalf.
Mattresses, pillows and bedding – these items can’t be returned, refunded or exchanged due to hygiene reasons.